Terms of Service

Please read these Terms of Service ("Terms") carefully before using our proxy service. These Terms outline the legal agreement between you ("User," "Customer," or "you") and EnigmaProxy ("Provider," "we," "us," or "our") regarding the use of our proxy services.

1. Acceptance of Terms

By using our proxy service, you acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

2. Non-Refundable Policy

We hereby inform you that all purchases made from our platform are non-refundable. Once you have made a purchase and received access to our products or services, we do not issue any refunds under any circumstances.

Our non-refundable policy applies to all digital products, subscriptions, licenses, memberships, or any other products or services offered through our platform. We have established this policy to maintain the integrity of our business, as well as to offer fair and consistent treatment to all customers.

3. Service Description

We provide proxy services that allow you to enhance your online experience, gain privacy, and access geo-restricted content. Our service involves routing your internet traffic through our network of servers.

Our services include:

  • Residential proxy services with rotating and sticky IP options
  • Premium residential proxy services with enhanced performance
  • Enterprise proxy solutions with dedicated resources
  • Unlimited ISP proxy services with time-based billing
  • HTTP/HTTPS and SOCKS5 protocol support
  • Global geographic coverage across 100+ countries

4. Prohibited Activities

You understand and agree that our proxy service must not be used for any illegal activities. It is strictly prohibited to engage in activities such as but not limited to:

  • Fraud or fraudulent schemes
  • Hacking, unauthorized access, or penetration testing without proper authorization
  • Spamming or sending unsolicited communications
  • Identity theft or impersonation
  • Distribution of malware, viruses, or other malicious software
  • Infringement of intellectual property rights
  • Harassment, threats, or stalking
  • Distribution of illegal content
  • Any activity deemed illegal under applicable laws and regulations

5. Intellectual Property

All intellectual property rights related to our proxy service, including but not limited to trademarks, logos, service names, and content, are and will remain the property of EnigmaProxy.

You agree not to reproduce, modify, distribute, or create derivative works based on our intellectual property without our prior written consent.

Protected Intellectual Property Includes:

  • EnigmaProxy brand name, logos, and trademarks
  • Website design, layout, and user interface
  • Software, APIs, and technical documentation
  • Marketing materials and content
  • Proprietary technology and methodologies

6. Privacy and Data Protection

We take your privacy seriously. By using our proxy service, you agree to our Privacy Policy, which outlines how we collect, use, store, and disclose your personal information.

It is your responsibility to review and understand our Privacy Policy, available on our website at /use-policy.

Key Privacy Principles:

  • We collect only necessary personal information
  • Your data is stored securely with industry-standard encryption
  • We do not sell your personal information to third parties
  • You have rights to access, modify, and delete your data
  • We comply with GDPR, CCPA, and other data protection regulations

7. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from the use or inability to use our proxy service, even if we have been advised of the possibility of such damages.

You understand and acknowledge that any reliance on our services is at your own risk.

This limitation includes but is not limited to:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Business interruption
  • Damage to reputation
  • Any other pecuniary or non-pecuniary loss

In jurisdictions where limitation of liability is not permitted, our liability shall be limited to the maximum extent allowed by applicable law.

8. Termination

We reserve the right to terminate or suspend your access to our proxy service at any time without notice or liability for any reason, including violation of these Terms.

Grounds for Termination Include:

  • Violation of these Terms of Service
  • Engagement in prohibited activities
  • Fraudulent use of payment methods
  • Abusive behavior towards our staff or other users
  • Excessive resource usage that affects service quality for others
  • Failure to pay for services
  • Any other reason we deem appropriate

9. Modification of Terms

We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically.

Continued use of our services after any modifications or updates constitutes acceptance of the revised terms.

How We Notify You of Changes:

  • Updates to the "Last Updated" date at the bottom of this page
  • Email notifications for significant changes (if you have an account)
  • Prominent notice on our website for material changes
  • In-app notifications for logged-in users

We encourage you to review these Terms regularly to stay informed about any changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of United Arab Emirates, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or our proxy service shall be resolved exclusively by the courts of United Arab Emirates.

Dispute Resolution Process:

  1. First, we encourage you to contact our support team to resolve any disputes informally
  2. If informal resolution is unsuccessful, disputes may be escalated to mediation
  3. As a last resort, disputes will be subject to the jurisdiction of UAE courts

For users in jurisdictions with mandatory consumer protection laws, nothing in these Terms shall limit your rights under such laws.

11. Account Registration

To use EnigmaProxy, you may be required to register an account. You must provide accurate and complete information during the registration process, and you are responsible for maintaining the confidentiality of your account credentials.

You agree to promptly notify us of any unauthorized use of your account or any other security breach.

Account Security Requirements:

  • Use a strong, unique password for your account
  • Enable two-factor authentication (2FA) when available
  • Do not share your account credentials with others
  • Notify us immediately if you suspect unauthorized access
  • Keep your contact information up to date
  • Log out from shared or public devices

12. Technical Issues and Support

In the event of technical issues or difficulties with our products or services, we will make reasonable efforts to provide support and assistance. However, please note that technical issues do not entitle you to a refund.

We are committed to resolving any problems promptly and efficiently, but we cannot guarantee the availability or uninterrupted operation of our services at all times.

Our Support Commitment:

  • 24/7 technical support via email and Telegram
  • Average response time of 2-4 hours for critical issues
  • Detailed documentation and API guides
  • Regular system maintenance and updates
  • Proactive monitoring of service health
  • Transparent status updates during outages

How to Get Support:

13. Purchases

You represent and warrant that:

  • You have the legal right to use any card(s) or other payment method(s) in connection with any Purchase
  • The information you supply to us is true, correct and complete

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

Accepted Payment Methods:

  • Credit and Debit Cards (via Stripe)
  • Cryptocurrency (via Cryptomus)
  • Other payment methods as made available

Order Cancellation Rights:

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to:

  • Product or service availability
  • Errors in the description or price of the product or service
  • Error in your order
  • Suspected fraud or unauthorized transaction
  • Suspected illegal activity
  • Violation of our Terms of Service

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. In such cases, we may report the incident to relevant authorities.

Additional Important Information

Service Level Agreement (SLA)

While we strive to maintain high availability and performance, we do not guarantee uninterrupted service. We target 99.9% uptime for our premium and enterprise services, but actual availability may vary.

Fair Use Policy

We expect all users to use our services reasonably and fairly. Excessive or abusive use that impacts other users may result in throttling or service suspension. What constitutes "excessive use" is determined at our sole discretion.

Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third-party sites. Use of third-party services is at your own risk.

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and EnigmaProxy regarding the use of our services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Last updated: November 11, 2025

By using EnigmaProxy services, you agree to these Terms of Service

For questions or concerns, please contact us at [email protected]